About Me

Reliability-driven Engineering Leader with 7+ years of experience building and scaling observability, automation, and cloud infrastructure in high-availability environments. Proven record of modernizing enterprise monitoring platforms, reducing cloud spend by $30M+, and leading cross-functional teams to deliver 24/7 operational excellence. Adept at driving culture change around reliability, incident response, and automation—aligning people, process, and technology to achieve measurable business outcomes.

Work Experience

Citibank - March '25 - Present
Engineer Analyst (CRS - Business Monitoring)


• Led modernization of Splunk governance across 500+ knowledge objects, streamlining audit workflows and eliminating redundant data.
• Developed automated Splunk API pipelines, transforming manual audits into self-service models—reducing validation time from hours to minutes.
• Built full-stack automation for compliance reporting, ensuring adherence to CISO data-classification standards and removing manual dependencies.
• Deployed observability for Best Buy GSDT, Apigee, OSE, and PSG architectures, proactively preventing SLA breaches.
• Implemented off-peak query scheduling and load analysis, reducing compute utilization costs while improving system reliability.

Capital One - July '22 – Sep '24
Full Stack Engineer - SRE for Retail Bank


• Redesign Splunk data feed architecture, enhancing system stability and enabling anomaly detection pilot
• Develop and implement robust backfill mechanisms, resolving critical Splunk dependencies and ensuring data integrity across systems
• Lead full-stack solutions using AWS Timestream, Glue, Athena, and Kinesis, significantly enhancing digital infrastructure performance
• Serve as principal consulting engineer for Zelle engagements, driving substantial improvements in system reliability and user experience
• Create actionable runbooks for on-call engineers, enhancing alert response times and accuracy
• Propose and prototype innovative features, driving product evolution
• Mentor junior developers, fostering a culture of continuous learning and technical excellence within the team

Capital One - Dec '18 – July '22
DevOps Engineer - Splunk Development Team for Monitoring Intelligence


• Managed Splunk/ELK DevOps for 4000+ users, enhancing monitoring intelligence and AWS infrastructure.
• Migrated customers from ELK to Splunk, reducing enterprise cloud costs by $10M
• Modernized Splunk platform architecture, implementing Smart Store to achieve significant cost savings of $20M
• Automated the onboarding process for Splunk HEC token creation and developed an internal Splunk Customer Channel Chatbot
• Optimized CI/CD pipelines with Ansible and Jenkins, improving deployment for 2000+ apps
• Led cross-functional collaborations, driving problem-solving and knowledge sharing
• Consulted as Splunk API specialist who resolved complex issues and improving team efficiency

C-Life (Non-Profit) - Apr '16 – Sep '16.
Database Administration


• Optimized donor/client data, boosting database efficiency by 30%
• Provided comprehensive monthly analysis to support strategic decision-making on donation trends and donor behavior
• Partnered with cross-functional teams to refresh dashboard UI, enhancing platform usability and donor engagement

Medcore Pharmacy - Apr '16 – Apr '17
Executive Account Manager/Power BI Developer


• Developed Power BI client web portal, boosting client tracking and tripling revenue from 1M to 3M in 3 months
• Cultivated relationships with 10 client groups, coordinating 100+ sales staff to meet company objectives
• Enhanced Filemaker database for better reporting efficiency, applying healthcare insurance billing expertise

Lockheed Martin - Jan '06 – Dec '15
Systems Integration Engineer


• Developed breadboarding database, saving 200 labor-hours per program, enhancing efficiency
• Tested and implemented new protocols, reducing task budgets by 40%, driving cost savings
• Served as Technical Lighting Vendor Coordinator for harness assembly, ensuring alignment of procurement requirements and approving vendor specifications to enhance project efficiency

National Semiconductor - Sep '05 – Jan '06
Fabrication Engineer, Operate & Service Semiconductor Manufacturing Equipment for testing, qualifying and running production

Skills

Education

University of Texas at Arlington, Arlington, TX
Bachelor of Science in Electrical Engineering, May 2004

Continued Education

• AWS – Solutions Architect - Associate (Nov 2022)
• Coding Dojo Graduate (August 24, 2018)
• AWS – Certified Developer - Associate (May 2018)
• Accounting & Finance 101
• Option's Trading Classes (2008)
• Chartered Financial Analyst Prep Course (2010)

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