Reliability-driven Engineering Leader with 7+ years of experience building and scaling observability, automation, and cloud infrastructure in high-availability environments. Proven record of modernizing enterprise monitoring platforms, reducing cloud spend by $30M+, and leading cross-functional teams to deliver 24/7 operational excellence. Adept at driving culture change around reliability, incident response, and automation—aligning people, process, and technology to achieve measurable business outcomes.
Citibank - March '25 - Present
Engineer Analyst (CRS - Business Monitoring)
Led modernization of Splunk governance across 500+ knowledge objects, streamlining audit workflows and eliminating redundant data.
Developed automated Splunk API pipelines, transforming manual audits into self-service models—reducing validation time from hours to minutes.
Built full-stack automation for compliance reporting, ensuring adherence to CISO data-classification standards and removing manual dependencies.
Deployed observability for Best Buy GSDT, Apigee, OSE, and PSG architectures, proactively preventing SLA breaches.
Implemented off-peak query scheduling and load analysis, reducing compute utilization costs while improving system reliability.
Capital One - July '22 – Sep '24
Full Stack Engineer - SRE for Retail Bank
Redesign Splunk data feed architecture, enhancing system stability and enabling anomaly detection pilot
Develop and implement robust backfill mechanisms, resolving critical Splunk dependencies and ensuring data integrity across systems
Lead full-stack solutions using AWS Timestream, Glue, Athena, and Kinesis, significantly enhancing digital infrastructure performance
Serve as principal consulting engineer for Zelle engagements, driving substantial improvements in system reliability and user experience
Create actionable runbooks for on-call engineers, enhancing alert response times and accuracy
Propose and prototype innovative features, driving product evolution
Mentor junior developers, fostering a culture of continuous learning and technical excellence within the team
Capital One - Dec '18 – July '22
DevOps Engineer - Splunk Development Team for Monitoring Intelligence
Managed Splunk/ELK DevOps for 4000+ users, enhancing monitoring intelligence and AWS infrastructure.
Migrated customers from ELK to Splunk, reducing enterprise cloud costs by $10M
Modernized Splunk platform architecture, implementing Smart Store to achieve significant cost savings of $20M
Automated the onboarding process for Splunk HEC token creation and developed an internal Splunk Customer Channel Chatbot
Optimized CI/CD pipelines with Ansible and Jenkins, improving deployment for 2000+ apps
Led cross-functional collaborations, driving problem-solving and knowledge sharing
Consulted as Splunk API specialist who resolved complex issues and improving team efficiency
C-Life (Non-Profit) - Apr '16 – Sep '16.
Database Administration
Optimized donor/client data, boosting database efficiency by 30%
Provided comprehensive monthly analysis to support strategic decision-making on donation trends and donor behavior
Partnered with cross-functional teams to refresh dashboard UI, enhancing platform usability and donor engagement
Medcore Pharmacy - Apr '16 – Apr '17
Executive Account Manager/Power BI Developer
Developed Power BI client web portal, boosting client tracking and tripling revenue from 1M to 3M in 3 months
Cultivated relationships with 10 client groups, coordinating 100+ sales staff to meet company objectives
Enhanced Filemaker database for better reporting efficiency, applying healthcare insurance billing expertise
Lockheed Martin - Jan '06 – Dec '15
Systems Integration Engineer
Developed breadboarding database, saving 200 labor-hours per program, enhancing efficiency
Tested and implemented new protocols, reducing task budgets by 40%, driving cost savings
Served as Technical Lighting Vendor Coordinator for harness assembly, ensuring alignment of procurement requirements and approving vendor specifications to enhance project efficiency
National Semiconductor - Sep '05 – Jan '06
Fabrication Engineer, Operate & Service Semiconductor Manufacturing Equipment for testing, qualifying and running production
University of Texas at Arlington, Arlington, TX
Bachelor of Science in Electrical Engineering, May 2004
Continued Education
AWS – Solutions Architect - Associate (Nov 2022)
Coding Dojo Graduate (August 24, 2018)
AWS – Certified Developer - Associate (May 2018)
Accounting & Finance 101
Option's Trading Classes (2008)
Chartered Financial Analyst Prep Course (2010)
